Privacy Policy

1. Introduction

We are committed to protecting and respecting your privacy. This Privacy Policy explains how Building Ventilation Solutions Ltd ("BVS", "we", "us", or "our") collects, uses, discloses, and safeguards your information when you visit our website at https://www.bvs-ltd.co.uk, submit an enquiry, or otherwise communicate with us.

2. Information We Collect

2.1 Personal Data

We may collect and process the following personal data about you:

Identity Data: Name, job title, or company name.
Contact Data: Email address, telephone numbers, and business address.
Technical Data: IP address, browser type and version, time zone, browser plug-in types and versions, operating system and platform, and other technology on devices you use to access this website.
Usage Data: Information about how you use our website and services.
Marketing and Communications Data: Your preferences in receiving communications from us.
Career Application Data: CV, covering letter, and other information you provide when applying for a role with us.

2.2 Sensitive Personal Data

We do not collect sensitive personal data (such as health data, racial or ethnic origin, political opinions, or religious beliefs) unless there is a specific and lawful reason to do so.

3. How We Collect Your Data

We collect data through:

Direct interactions: When you fill in an enquiry form, submit a job application, sign up for newsletter updates, or contact us by phone or email.
Automated technologies: As you interact with our website, we may collect technical data about your equipment, browsing actions, and patterns via cookies and similar technologies (see Section 10).

4. How We Use Your Data

We will only use your personal data where the law allows. We use it to:

Respond to your enquiry or quote request.
Process and consider job applications.
Send you relevant industry updates or service information where you have consented.
Improve our website and services.
Comply with legal and regulatory obligations.

Our lawful bases for processing are: performance of a contract (or steps taken prior to entering one), legitimate interests (responding to business enquiries and improving our services), legal obligation, and consent (for marketing communications).

5. Disclosure of Your Data

We may share your personal data with:

Service providers who assist us in delivering our services, including email delivery and website hosting providers.
Professional advisers including lawyers, accountants, and insurers.
Regulators and authorities where we are legally required to do so.

We do not sell your personal data to third parties.

6. International Transfers

Where we transfer personal data outside the UK, we ensure an equivalent level of protection through appropriate safeguards, including the use of UK-approved standard contractual clauses or transfers to countries or organisations covered by an adequacy decision. Where we use US-based service providers, we rely on the UK Extension to the EU-US Data Privacy Framework (UK DPF) or equivalent safeguards.

7. Data Security

We have implemented appropriate technical and organisational measures to protect your personal data from accidental loss, unauthorised access, use, alteration, or disclosure. Access to your data is limited to those with a business need to know, and they are subject to a duty of confidentiality.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. The appropriate retention period is determined by the nature and sensitivity of the data, the risk of harm from unauthorised use, and applicable legal requirements.

9. Your Legal Rights

Under UK data protection law, you have the right to:

Request access to your personal data (a Subject Access Request).
Request correction of inaccurate data we hold about you.
Request erasure of your personal data in certain circumstances.
Object to or request restriction of processing.
Request transfer of your data to you or a third party.
Withdraw consent at any time where we rely on consent to process your data.

To exercise any of these rights, please contact us using the details in Section 11. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

10. Cookies

Our website uses the following cookies and tracking technologies:

Google Analytics: We use Google Analytics to understand how visitors use our website. This sets cookies that collect information about your visit in an anonymised form, including the pages you view and how you arrived at the site. This is only activated with your consent. You can opt out at any time via the cookie settings on this site.
Google reCAPTCHA: Our contact and enquiry forms use Google reCAPTCHA v3 to protect against automated spam submissions. reCAPTCHA collects hardware and software information and sends it to Google for analysis. Your use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service.

You can control cookie preferences through the consent banner displayed when you first visit the site.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

By email: info@bvs-ltd.co.uk
By phone: 01256 518170
By post: Building Ventilation Solutions Ltd, Unit 23, Sandleheath Industrial Estate, Old Brickyard Road, Sandleheath, Fordingbridge, SP6 1PA